- Genome Browser
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- About Us
UCSC Genome Bioinformatics Group
UCSC Genomics Institute
University of California, Santa Cruz
1156 High Street, MS: GI
Santa Cruz, CA 95064
Browser staff in native habitat.
Before posting a question, we strongly encourage you to search our mailing list archives, our website, and our wiki for the answer. Please follow our technical support guidelines in your queries. This will give us enough to resolve your issue without requests for more information. PLoS Computational Biology has published a good set of guidelines for seeking online scientific help. When sending us a browser URL, we recommend that you use our Session tool to create a link that fully captures the browser settings. If copy/pasting a URL, be sure to remove the "hgsid=<value>" parameter from any URL you send, as this can cause your personal settings to change unexpectedly. Read more about making links in our documentation.
We encourage you to search the appropriate archive before contacting us
via the mailing list, but we will reply to your message as quickly as we
Questions and comments submitted to most of the Genome Browser forums are publicly accessible and searchable. Please do not post confidential information to our public forums.
Website and data questions
Publicly searchable, interactive discussion forum for questions about the UCSC Genome Browser software, annotation database, genome assemblies, bug reports and release cycles (high volume).
Server and website access problems
Private forum for reporting server errors or other access problems on the UCSC Genome Browser or BLAT servers. Scheduled service interruptions for system maintenance are posted to the genome-announce forum and our Twitter feed.
Please also use this private forum for sensitive data. It is visible only to our staff.
|Private: Not searchable||
Mirror and source code questions
Interactive discussion forum for questions about the setup and maintenance of Genome Browser mirrors. Commercial use of the source code and binaries requires a license. Set up a mirror.
Genome Browser announcements
Notifications from the Genome Browser project team about new software and data releases, and other items of interest to Genome Browser users (low volume).
Genome Browser Training Program
For information about our newly expanded on-site training program, email our training department or visit our sign-up page.
Comments and suggestions
Private forum for suggesting new tracks, utilities, and other features for the Genome Browser.